We grant a dealer guarantee for the products offered.
Warranty conditions:
The warranty period begins with the invoice date. Our guarantee covers the Federal Republic of Germany. If material or manufacturing defects occur in the goods you have purchased during this period, we will grant you one of the following services at our discretion within the scope of the guarantee:
▪ free repair of the goods or
▪ Free exchange of the goods for an item of the same value (possibly also a successor model if the original goods are no longer available).
In the event of a warranty claim, please contact us as the guarantor (IMPORTANT: Please contact us BEFORE you send an item to us) :
PonteSino GmbH
In Laise 34
72766 Reutlingen
Germany
Phone: +49 (0) 7121 6952850
Email: shop@hoko-style.de
WhatsApp Customer Service: +49 (0)151-59988885
Warranty claims are excluded in the event of damage to the goods
▪ abusive or improper treatment
▪ Environmental influences (humidity, heat, overvoltage, dust, etc.)
▪ Non-observance of any safety precautions
▪ Non-observance of the operating instructions
▪ Use of force (e.g. hit, push, fall)
▪ unauthorized repair attempts
▪ normal wear and tear
Claiming the guarantee requires that you allow us to check the guarantee case in advance by sending in the goods. Care must be taken to ensure that damage during transport is avoided by using appropriate packaging.
To apply for warranty service, you must enclose a copy of the original invoice with the shipment. We ask for your understanding that we can refuse the guarantee service without enclosing this copy of the invoice. Sending the copy of the invoice serves to calculate the guarantee period.
If the warranty claim is justified, the warranty will be processed free of charge for you. Any shipping costs you may have paid will then be reimbursed by us.
Note: Your statutory rights in the event of defects are not restricted by this guarantee promise and you can make use of them free of charge. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise.